Shipping policy

Last updated: September 23, 2026

Free worldwide shipping

Ontook offers free worldwide shipping on every order. We do not charge a shipping fee at checkout.

Delivery

Processing and transit times vary by product and destination. We will send order updates and tracking information when available. Delivery dates are estimates and can be affected by customs, carriers or local conditions.

Customs and local charges

Import rules and local taxes vary by destination. If you need destination-specific information before ordering, contact info@ontook.store.

Address problems or missing parcels

Please check your delivery address at checkout. If an order is delayed, damaged or missing, email info@ontook.store with your order number so we can help.